Quail Clean

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Privacy Policy

This Privacy Policy (this “Policy”) describes the privacy practices of Quail Clean concerning information collected when you sign up for, use, access, or otherwise interact with www.quailcleanservice.com (the “Site”) and any online services of Quail Clean, website operated by Quail Clean and connected services (collectively, including the Sites, the “Services”) that reference this Policy, and how we use and share that information. By using the Services (including the Sites), you consent to the terms of this Policy.

You can reach us at info@quailcleanservice.com if you have further questions.


Personal Data we collect may be stored and processed in the United States or any other country where Quail Clean or its affiliates, subsidiaries, agents, or third-party service providers maintain facilities and/or infrastructure. By using the Services and submitting information to us, you consent to transferring, processing, and storing such information outside your country.

Unless applicable law requires different security and protections to be applied in any relevant jurisdiction, we apply the same principles in our operations in using, handling, and transmitting data as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy or our Terms and Conditions, please do not access or continue to use any of the Services or otherwise provide your Data.

I. Information We Collect

Quai Clean collects information from users in connection with the services. We collect both Personal Data and Non-Personal Information. “Personal Data” means information that relates to you and identifies you personally, alone or in combination with other information available to us. Personal Data include names, online identifiers, contact addresses, social media reviews and ratings, and precise Location Data. “Non-Personal Information” means information that is aggregated, anonymous, practicably de-identified, or otherwise does not reveal your identity. Some examples could include age, annual income, gender, browser, IP addresses, hardware model, operating system and version, time spent using our Services, web pages visited, and advertising identifiers (such as the Apple Identifier for Advertising (IDFA) and Google Advertising ID (AAID)).

We collect your Personal Data and Non-Personal Information as follows:

  1. When interacting with our Services, data is automatically collected by the technology platforms providing the experiences, including without limitation information about the Sites that you visit and how you use them and any GPS-based, Wi-Fi-based, or cell-based location information (“Location Information”), and any other identifier that permits direct identifying, locating, or contacting of the device or user. This data includes Device IDs, network access, storage information, and battery information, as well as cookies, IP addresses, referrer headers, data identifying your web browser and version, the date and time of the visit, and how long you remained on our Sites, and web beacons and tags. Location Data may include the presence of the device, its signal strength and mobile network information, manufacturer (Apple, Samsung, etc.) and model, and information about the device’s interaction with the Services or business services. Quail Clean may combine this information with other information collected concerning your Service use. The Cookies and Other Data Collection Tools section below includes more information about these practices.

  2. If you engage with us through a social media account, we may collect account or profile information associated with that account. To the extent you connect an account managed by third parties such as social media sites (e.g., Facebook) with a Quail Clean account, you authorize Quail Clean to have access to information related to that account (as permitted by the terms of service of your account with that social media site) and agree that Quail Clean may collect, store and use such information by this Policy.

  3. Suppose you are accessing third-party services we have made available via the Services. In that case, we may collect your name, email address, city, payment information, and more in connection with your registration for and access to those products and services.

  4. When you purchase, we collect purchase and browsing data. As you browse our products online or submit product inquiries, we may collect Personal Data such as your contact information and specific requests. We also may collect information regarding a completed purchase (payment amounts and methods, billing and shipping information, returns, and other transaction information).

  5. When you shop at Quail Clean, we collect any contact and purchase information necessary to process your transaction. For example, we may collect payment information and email addresses (to provide e-receipts). In addition, if you consent and where permissible, we may collect your email and phone number(s) to send.

  6. We collect Personal Data relating to your interactions with advertising on the Services or Quail Clean online communities. We may collect your Data when you click on advertisements, submit content, do reviews, interact with our social media pages, or otherwise contribute to message boards, comment fields, blogs, and other media forums sponsored by or affiliated with Quail Clean.

  7. We allow our trusted ad partners to collect your information when you use our Services. These companies may collect information from you (e.g., the subject of advertisements clicked or scrolled over) during your visits to the Services to provide advertisements about goods and services likely to interest you. Our ad partners may use the data they collect from you for a variety of other purposes, including (a) in conjunction with advertising that appears on other websites, (b) to determine the popularity of certain content and analyze and track website traffic, statistics, advertisement data and other interaction with ads and the websites on which they are served, and (c) to measure the effectiveness of web-based and email ads. The ad partners we engage are bound by confidentiality obligations and other restrictions concerning their use and collection of your information.

II. How We Use Your Information

We use the information we collect to:

  1. Provide our products and services and customer support. We use Personal and Non-Personal Data to process and deliver product orders and notify you of your order status. Additionally, this data may be used to troubleshoot problems with your experience with the Services. Suppose you contact our customer service (or vice versa). In that case, we will use Personal Data such as your order information and contact history to process your request and provide you with the best service possible.

  2. Customize experiences on our Services and gain insights into our customers and communities. We use Personal and Non-Personal Data to present products and content tailored to your interests and location. Our use of Personal Data may also help you engage with other users of our Services. We also use personal data to understand better our customers and other individuals who access our services, which helps us develop more exciting and relevant products and services and improve our services.

  3. Promote Quail Clean through direct mail, online advertising, and marketing activities to you and others. We use Personal Data and Non-Personal Information in connection with the advertising and online and offline marketing campaigns to provide information on the products and services that are most relevant to or appropriate for you and to track the success of our marketing activities. We display ads on the online platforms that we own and operate. We also use third-party ad partners to display ads for Quail Clean on third-party websites and apps (“Retargeting”). Retargeting technologies analyze the information collected about your interactions with Quail Clean Sites as described about marketing above and information about you obtained from reputable third-party sources parties, including your cookies and display advertisements matched to your interests, as inferred from your online activities. Ads may also be based on the content of the pages on which they appear, and Location Data may be used to serve ads that are more relevant to you based on your particular location. For most devices, you can control the interest-based ads you see as a result of Retargeting by changing the privacy settings of the device itself or changing the privacy settings of your browser, but note that our Sites generally are not configured to respond to web browser do-not-track signals.

  4. Connect you with third-party products and services. We use the data we collect to provide third parties with the information required to enable those third parties to fulfill products or services that a Quail Clean user has ordered.

  5. Communicate With You: Suppose you have created an account with us and consent to receive our messages via electronic communications. In that case, we may use Personal Data and Non-Personal Information to contact you about the Quail Clean products or Services you have purchased or used and to notify you of other products, promotions, and Services we think may interest you. We may use your information to respond to requests for support, online services, product information, or any other interaction you initiate. We also may use your Data to notify you of promotions and other special offers. Irrespective of your privacy settings, we may send you notifications about the performance of our Services, such as revision of our Terms or this Privacy Policy or other formal communications relating to products or Services you have purchased or used.

  6. Administer Promotions. In connection with Promotions, we may use Personal Data to verify identity, communicate with you about the Promotion or other offers, conduct market research, and ask you questions about the Promotion. If you participate in questions and surveys regarding the Promotion, we may share your responses with business partners for their own market research and communication purposes. To opt out of this collection and sharing, you can decline to answer these questions or participate in the challenge or survey altogether.

  7. Operate and analyze our business. We use Personal Data and Non-Personal Information to analyze trends and statistics and otherwise monitor usage and performance of the Services and engage in business transactions, including the purchase, sale, lease, merger, amalgamation, or any other type of acquisition, disposal, securitization or financing involving Quail Clean, comply with any applicable legal or regulatory requirements, and for sales, supply chain, and financial analysis purposes.

  8. Resolve security issues and disputes. We use the data we collect from you to protect the integrity of our Services, employees, and users, to identify and prevent error, negligence, and fraud, to audit compliance with and enforce our agreements (such as terms of use, terms of sale and this Privacy Policy), and to resolve disputes.

  9. We may augment the Personal Data we collect from you with information from reputable third-party sources. We may combine Personal Data with information we receive from joint marketing partners, public databases, publicly available pages on social media platforms, and other third parties to give us better consumer insight into your needs, help us tailor our communications with you, deliver marketing messages to you and improve our business. For example, we may obtain updated email address information from email-change-of-address vendors or purchase third-party marketing data and address information and add it to our database to send you offline marketing materials, better direct our advertising, and provide pertinent offers we think you are more likely to be interested in. You can opt out of us combining your personal information with the information lawfully collected from third parties by contacting us using the contact details set out below.

III. How We Share Your Information

Quail Clean will share your Personal Data and Non-Personal Information with third parties in the following ways:

  1. To Partners and Suppliers.
  2. Quail Clean may (a) coordinate the provision of services and products to you through third-party service providers and (b) partner with third parties to promote, support, enable, or expand Quail Clean’s business and services or enable those third parties to deliver content or advertise the products and services of Quail Clean. We may share Personal Data with those service providers and partners, and they may have access to or process your Data. For example, Quail Clean may use third-party providers to assist us with delivering, marketing, and advertising our products and services, processing payments you make, delivering customer service and support, and fulfilling e-commerce orders. In addition, with your knowledge and consent, our Services may gather and transfer information from other applications, functions, and tools within your mobile device.

  3. With Social Networks.
  4. Our Sites and apps will, in certain circumstances, provide you with social plug-ins from various social networks. If you choose to interact with a social network such as Facebook or Twitter (for example, by registering an account), your activity on Sites or via our apps will also be made available to that social network.

  5. For Joint Marketing.
  6. From time to time, Quail Clean might establish joint marketing relationships with other persons or entities whom we believe are trustworthy and have privacy practices that are consistent with ours. In such cases and where applicable law permits, we exchange, share, and/or cross-reference information, including information about you, to enable such persons or entities to contact you regarding products and services that may interest you. If you would like to opt out of our exchange of your information with other marketers, please let us know by writing to our Support Team.

  7. In Discussion Forums.
  8. The content you post through the Services, such as reviews, commentary on discussion boards or blogs, and specific social networking preferences (e.g., pages you “Like” or “Recommend”) may be accessible by other users and companies and may appear on other websites or web searches. Therefore, others could read, collect, and use this information. Quail Clean cannot ensure the privacy of any Personal Data in such user-generated content. Please note that Quail Clean does not necessarily verify, endorse, or agree with any content posted in discussion forums.

  9. In Business Transfers (country-specific disclosures may apply).
  10. Suppose Quail Clean sells certain assets or goes through a structural change, such as a merger, acquisition by another company, bankruptcy, insolvency, or dissolution, to the extent permitted by applicable law. In that case, Personal Data may be transferred to a third party as part of such event and thereby become subject to the privacy practices of that third party, which may be materially different than those of Quail Clean.

  11. With Your Consent.
  12. Quail Clean will share your Personal Data with other third parties (different from those described in this section) in certain limited circumstances. In these instances, to the extent required by applicable law, we will obtain your consent to share your Data in this way.

  13. For Legal Compliance and Special Circumstances.
  14. We may be required, subject to applicable law, to disclose your Data if: (i) it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) such a disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) it is necessary to protect our legal rights or property (such as enforcing or applying applicable terms and conditions and other agreements, including the Services’ terms of service), or (iv) it is necessary to protect the legal rights or property or physical security of others, or for the prevention or detection of crime and such disclosure is lawful.

    IV. Data Security

    Quail Clean protects your personal information from loss, theft, unauthorized access, destruction, use, modification, and disclosure. Such measures include technological, physical, and organizational safeguards that are appropriate given the sensitivity of the personal information, including maintaining controlled access to electronic and paper documents and files and using appropriate technology safeguards such as passwords, firewalls, and encryption as well as non-disclosure or confidentiality agreements as we deem appropriate to protect your data. However, please note that Quail Clean’s security measures may change or be unavailable occasionally, and no data transmission over the Internet or any wireless network is 100% secure.

    V. Data Retention

    Quail Clean will retain Personal Data for so long as it continues to help provide or improve Quail Clean’s Services and product offerings and this Policy, except if required otherwise by applicable law. We may retain and use data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    VI. Cookies and Other Data Collection Tools

    Quail Clean and its partners use various technologies to collect information when you use our Services, including sending cookies to your device and using web beacons. By using the Services, you consent to such technologies, including cookies and pixel tags, being used to collect information about you. These technologies help us personalize your use of our Sites and mobile applications, customize the Services, and mitigate risks and the potential for fraud. Quail Clean and its advertising partners also use these technologies to deliver ads based on your interests and online activities.

    Third Parties We Don’t Own or Control

    This Privacy Policy does not apply to the practices of companies we do not own or control or people we do not employ or manage. For example, if you pay through a third-party mechanism offered on our website, the information you share with that third party will be treated by that third party’s privacy policy. This Policy does not apply to, and we are not responsible for, the content of such third-party features or the privacy practices, including third-party cookies, web beacons, or other tracking technologies, of such third parties. We encourage you to read the privacy policies of every device, website, and service you use.

    XII. Amendments

    We may change this Policy from time to time. The most current version of this Policy will be effective when it is posted. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Policy. If you have a registered account, we may notify you of any changes to our Privacy Policy via email, and/or we may ask you to affirmatively acknowledge and consent to the changes the next time you use our Services.

    How to Contact Us

    Quail Clean welcomes questions and comments about this Privacy Policy. You can contact us by emailing us at info@quailcleanservice.com.

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